Terms and Conditions

Your contract is with Darancio BV whose registered office is at Murillostraat 12-2, 1077 NE, Amsterdam, The Netherlands, trading as Haendel Design. In case of complaint please contact Haendel Design on +31657568880.

Our Order and Delivery Service

Customers wishing to purchase products from Haendel Design must first register their details on-line following the procedure highlighted in the Online Shop and fully comply with the instructions indicated therein. Following registration the first order may be placed.

As confirmation of receipt of the order, Haendel Design will send the Customer an email to the registered email address summarising the essential elements of the order. This email is purely for information purposes and does not constitute acceptance of the order by Haendel Design.

Haendel Design is not obliged to carry out any incomplete or inexact orders or orders placed with different methods to those established in these General Conditions.

Prior to an order being dispatched, the Customer may cancel the order by contacting the Haendel Design on +31657568880 or via info@haendeldesign.com

The contract between Haendel Design and the Customer is deemed concluded at the time in which Haendel Design, after verifying that payment has been duly made, dispatches the ordered products to the Customer. Haendel Design will send the Customer an email message confirming dispatch of the ordered products.

In the event that the products ordered by the Customer are not available, Haendel Design undertakes, to notify the Customer of the lack of availability as soon as is practicable and to refund the Customer any sums already paid within 30 days of such notification.

Deliveries are carried out on behalf of Haendel Design by a courier. Generally, delivery takes place within 3-7 days of the date on which the order is accepted by Haendel Design.

Whilst we will do everything possible to deliver your goods by the day specified, we cannot accept liability for deliveries made outside the stated schedule. In the event however that your order is not delivered within 30 days of the date of ordering, you may cancel your order and receive a full refund of all monies paid by contacting Haendel Design on +31657568880 or via email to info@haendeldesign.com.

On the rare occasions that an item is out of stock we may send part of your order separate from the out of stock item. The remaining items will be sent separately as soon as they become available. You will only be charged one postage and packaging charge regardless of how many parcels we send to fulfill your order.

When your parcel arrives, please check the contents against the enclosed invoice. In the unfortunate event that there are any discrepancies with your order please call Haendel Design at +31657568880.

Payment Options

By Credit/ Debit Card and Bank Transfer.

We accept the following cards, VISA and Mastercard as well as Paypal and we accept payment via bank transfer.

Your card will be debited at the time of order.

Returns Policy

Details of the Haendel Design Satisfaction Guarantee policy can be found below. Please follow the returns policy instructions when making a return. Every delivery comes with an invoice listing the contents of the order.

To return your goods, please call Haendel Design on +31657568880 to arrange for collection by a courier. Please have your invoice to hand when you telephone.

Items to be returned must be unopened, unused and returned in the original packaging and in a re-saleable condition within 14 days of receipt of your goods. Return of goods made by you outside this period may not be accepted by us and may be returned by us to you at your own expense. Delivery and return charges will only be accepted by Haendel Design where the goods are faulty or are returned within the home approval period.

This policy does not affect your legal rights as a buyer.

Refunds

If you are returning goods for a refund rather than replacement, the card adjustment or restitution of bank payment will be made directly to your credit/debit card or bank account within five working days of receipt of the goods by us. If returned goods do not show as a credit on your next statement, please wait until the following statement before contacting Haendel Design for assistance.

Price Policy

Every item is described as accurately as possible. The correct price will be confirmed to you in a confirmation email issued upon receipt of your order. If the correct price is higher than the price displayed on the website, you may return the goods within our 14 day home approval period provided they are unopened, unused and returned in the original packaging and in a re-saleable condition.

Pricing includes Dutch sales tax of 21%. When we export outside the European Union pricing will be net of Dutch sales tax. Upon arrival at destination local sales tax and or duties may apply. Please check for applicability with your local customs office.

Availability

All products and services are subject to availability and may be withdrawn at any time. All orders are accepted on the condition that Dutch Law and the exclusive jurisdiction of the Dutch Courts applies to all such accepted orders.

Intellectual Property

All product and company names and logos referred to on the website are the trade marks, service marks or trading names of their respective owners including Haendel Design. You may download material from the website for the sole purposes of placing an order with us or using our website as a shopping resource. However you may not modify, copy, reproduce, republish, upload, post, transmit or distribute by any means or in any manner any material or information on or downloaded from our website without our prior written consent except where expressly invited to do so.

Linked Sites

Haendel Design do not make any representations whatsoever about any other websites which you may access through our website or which may link to our website. We have no control over the content or availability of any websites linked to ours. In addition, a link to any other website does not mean that Haendel Design endorse or accept any responsibility for the content or the use of any such linked website and we shall not be liable for any loss or damage caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.

Liability

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. We cannot guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

We accept no liability for loss or damage suffered by you arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of your purchasing goods, except where we have been negligent

The limitations and exclusions in this clause do not affect your statutory rights and only apply to the extent permitted by applicable law.

General

We may alter these terms and conditions from time to time and post a revised version on our website following which all use of our website will be governed by that version. You are advised to check the terms and conditions of the website regularly.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid, void or unenforceable for any reason whatsoever such term or provision shall be severable from the other terms and conditions and shall be deemed to be deleted from them. The validity, legality and enforceability of the remaining provisions or terms shall not in any way be affected or impaired thereby.

These terms and conditions do not confer any rights on any person or party other than you and/or Haendel Design.

Registered Address

Darancio B.V.

Murillostraat 10-2

1077NE, Amsterdam, Netherlands